Frequently Asked Questions
Partnership Plans
Partnership Plans
Partnership Plans
Product Upload
Product Upload
Product Upload
Order Handling
Order Handling
Order Handling
Delivery
Method
Delivery
Method
Delivery
Method
Finance
Finance
Finance
Marketing
Promotion
Marketing
Promotion
Marketing
Promotion
Customer
Service
Customer
Service
Customer
Service
Others
Others
Others
Joining HKTVmall
What Merchant Partnership Programs are currently offered by HKTVmall?
Are HKTVmall Partnership Fees Charged as a One-Time Payment?
What are the procedures for joining HKTVmall, and what documents are required?
What Merchant Partnership Programs are currently offered by HKTVmall?
Are HKTVmall Partnership Fees Charged as a One-Time Payment?
What are the procedures for joining HKTVmall, and what documents are required?
What Merchant Partnership Programs are currently offered by HKTVmall?
Are HKTVmall Partnership Fees Charged as a One-Time Payment?
What are the procedures for joining HKTVmall, and what documents are required?
Product Upload
Is product uploading managed by the merchants or by HKTVmall?
Does HKTVmall impose restrictions on the categories of products that merchants can upload?
如何可以在HKTVmall上架護理保健及護膚化妝這兩個分類的產品？
What preparations are needed before uploading products?
Are there any restrictions on the number of products that can be listed on HKTVmall?
Is product uploading managed by the merchants or by HKTVmall?
Does HKTVmall impose restrictions on the categories of products that merchants can upload?
如何可以在HKTVmall上架護理保健及護膚化妝這兩個分類的產品？
What preparations are needed before uploading products?
Are there any restrictions on the number of products that can be listed on HKTVmall?
Is product uploading managed by the merchants or by HKTVmall?
Does HKTVmall impose restrictions on the categories of products that merchants can upload?
如何可以在HKTVmall上架護理保健及護膚化妝這兩個分類的產品？
What preparations are needed before uploading products?
Are there any restrictions on the number of products that can be listed on HKTVmall?
Order Handling
How do merchants know when they have received an order?
How does online inventory management work? How should over-selling situations be handled?
How do merchants know when they have received an order?
How does online inventory management work? How should over-selling situations be handled?
How do merchants know when they have received an order?
How does online inventory management work? How should over-selling situations be handled?
Delivery Method
What is standard delivery?
Can merchants arrange delivery only from Monday to Friday?
Can products be stored at HKTVmall?
Can the products be delivered directly to the customer without going through HKTVmall?
Can the products arrive at the warehouse earlier or later than scheduled?
Is it mandatory to use the packaging materials provided by HKTVmall, or can we use our own?
Who bears the logistics costs for transporting goods to the HKTVmall warehouse?
Does HKTVmall provide logistics services related to warehousing?
Can the goods be delivered to other places besides Hong Kong?
What is standard delivery?
Can merchants arrange delivery only from Monday to Friday?
Can products be stored at HKTVmall?
Can the products be delivered directly to the customer without going through HKTVmall?
Can the products arrive at the warehouse earlier or later than scheduled?
Is it mandatory to use the packaging materials provided by HKTVmall, or can we use our own?
Who bears the logistics costs for transporting goods to the HKTVmall warehouse?
Does HKTVmall provide logistics services related to warehousing?
Can the goods be delivered to other places besides Hong Kong?
What is standard delivery?
Can merchants arrange delivery only from Monday to Friday?
Can products be stored at HKTVmall?
Can the products be delivered directly to the customer without going through HKTVmall?
Can the products arrive at the warehouse earlier or later than scheduled?
Is it mandatory to use the packaging materials provided by HKTVmall, or can we use our own?
Who bears the logistics costs for transporting goods to the HKTVmall warehouse?
Does HKTVmall provide logistics services related to warehousing?
Can the goods be delivered to other places besides Hong Kong?
Finance
How do merchants receive payment, and what is the payment cycle duration?
What is advertising credit?
How do merchants receive payment, and what is the payment cycle duration?
What is advertising credit?
How do merchants receive payment, and what is the payment cycle duration?
What is advertising credit?
Marketing Promotion
Who bears the cost of discount promotions on the platform, the merchants or HKTVmall?
Who bears the cost of discount promotions on the platform, the merchants or HKTVmall?
Who bears the cost of discount promotions on the platform, the merchants or HKTVmall?
Customer Service
Will HKTVmall provide customer service?
How does HKTVmall handle returns?
Will HKTVmall provide customer service?
How does HKTVmall handle returns?
Will HKTVmall provide customer service?
How does HKTVmall handle returns?
